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Shipping and returns

Shipping policy

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At Store Noble, we are committed to providing a smooth, secure, and transparent shopping experience from the moment you place your order until it arrives at your destination.

Please review the information below to understand how our shipping and order fulfillment process works.

1. ORDER PROCESSING

After your order is successfully placed and payment has been confirmed, it will be processed and prepared for shipment.

Depending on the product, orders may be fulfilled by one of our trusted suppliers or fulfillment partners. In these cases, the supplier may ship the product directly to the delivery address provided at checkout.

Because some products are fulfilled by third-party suppliers, processing and shipping times may vary depending on the product, destination, availability, and fulfillment location.

2. SHIPPING METHODS AND RATES

Available shipping methods and applicable shipping rates are displayed during checkout based on the products in your order and the delivery destination.

Shipping rates may vary depending on factors such as:

  • Delivery location;

  • Product type and quantity;

  • Package weight and dimensions;

  • Shipping method available for the destination;

  • Supplier or fulfillment partner;

  • Current shipping conditions.

The shipping options and prices displayed at checkout represent the available options for your order at the time of purchase.

3. SHIPPING TIMES

Estimated delivery times may vary depending on the destination, product, supplier, fulfillment process, and shipping carrier.

Please note that any delivery time displayed during checkout or communicated for a specific product is an estimated timeframe, rather than a guaranteed delivery date.

Once an order has been shipped, transportation is handled by the applicable shipping carrier or fulfillment partner. Delays may occasionally occur due to circumstances outside the direct control of Store Noble, including customs procedures, weather conditions, carrier delays, high-volume periods, or other unforeseen circumstances.

4. INTERNATIONAL SHIPPING

Store Noble may offer shipping to selected international destinations.

International orders may be subject to additional customs procedures, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or similar charges that are not included in the order total may be the responsibility of the customer, depending on the destination country's regulations.

Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

5. ORDER TRACKING

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking availability may depend on the shipping method, destination, supplier, and carrier used to fulfill the order.

Please allow some time for tracking information to become active after the shipment has been dispatched.

6. MULTIPLE ITEMS IN ONE ORDER

If an order contains products fulfilled by different suppliers or fulfillment locations, the items may be shipped separately and may arrive at different times.

In such cases, receiving one package before another does not necessarily mean that an item is missing from the order.

Separate tracking information may be provided when available.

7. ADDRESS INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

Store Noble is not responsible for delays, additional shipping costs, or unsuccessful deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will do our best to assist you, although we cannot guarantee that changes can be made after an order has entered the fulfillment or shipping process.

8. LOST, DELAYED, OR DAMAGED SHIPMENTS

If your order appears to be significantly delayed, lost, or arrives damaged, please contact our customer service team.

We may request your order number, tracking information, photographs, or other relevant information so that we can investigate the situation with the appropriate supplier or shipping carrier.

Each situation will be reviewed individually, and the appropriate solution will be provided in accordance with applicable laws and the circumstances of the shipment.

9. SHIPPING CARRIERS AND FULFILLMENT PARTNERS

Store Noble may work with different suppliers, shipping carriers, and fulfillment partners depending on the product and destination.

For this reason, the carrier responsible for your order may vary from one purchase to another.

When a third-party supplier fulfills an order, the supplier may handle the packaging, shipment, and delivery of the product directly to the customer.

10. SHIPPING AVAILABILITY

Shipping availability depends on the destination and the shipping options supported for the products in your order.

If shipping is not available for a particular destination, the applicable shipping option may not appear during checkout.

Shipping regions and available delivery options may change from time to time depending on supplier and carrier availability.

11. CHANGES TO THIS SHIPPING POLICY

Store Noble reserves the right to update or modify this Shipping Policy when necessary to reflect changes to our fulfillment partners, shipping methods, available destinations, or applicable requirements.

Any updates will be published on this page.

12. CUSTOMER SUPPORT

If you have questions regarding your order, shipping status, delivery, or any other shipping-related matter, please contact Store Noble through the official customer service channels available on our website.

Our team will be happy to assist you and provide the available information regarding your order.

Store Noble
Elegance, quality, and confidence in every choice.

RETURN & EXCHANGE

 POLICY

At Store Noble, our goal is to provide a secure, transparent, and satisfying shopping experience. This Return & Exchange Policy explains how returns, exchanges, and issues involving purchased products are handled.

We recommend that you carefully review the conditions below before submitting a return or exchange request.

1. RETURN PERIOD

For online purchases, customers may exercise their right to cancel the purchase within 7 (seven) calendar days from the date the product is received, in accordance with applicable consumer protection laws.

To request a return within this period, please contact us through our official customer service channels and provide your order number and the reason for the request.

After receiving your request, we will provide you with the necessary instructions for returning the product.

2. CONDITIONS FOR RETURNS AND EXCHANGES

To be eligible for a return or exchange, the product must be returned in the same condition in which it was received.

The following conditions apply:

  • The product must not show signs of use, washing, alterations, or damage caused by the customer;

  • The product must be in suitable condition for resale;

  • Whenever possible, the product should be returned in its original packaging;

  • Tags and other items originally included with the product should remain attached or be returned;

  • The product must be shipped according to the instructions provided by Store Noble.

Products showing signs of use, improper handling, improper washing, alterations, or damage caused by the customer may not be eligible for return or exchange.

3. EXCHANGES FOR SIZE OR STYLE

If you receive your order and wish to exchange an item for a different size or style, please contact us within the applicable return or exchange period.

Exchanges are subject to product availability.

If the replacement item has a different price, any applicable price difference will be handled according to the conditions provided by Store Noble at the time of the exchange request.

4. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

To help us process your request efficiently, we may ask you to provide photos or videos of the product, along with your order information.

After reviewing the situation, if the issue is confirmed to be a manufacturing defect or an error made by Store Noble, we will provide the appropriate solution in accordance with applicable consumer protection laws.

5. PRODUCTS DAMAGED DURING SHIPPING

If the package or product appears to have been damaged during transportation, we recommend contacting us as soon as possible and providing photographs of the package and the product.

Store Noble will review the situation and provide instructions regarding the next steps.

6. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact our customer service team and provide the following information:

  • Full name;

  • Order number;

  • Product you wish to return or exchange;

  • Reason for the request;

  • Photos or other information, if requested.

Once we receive your request, our team will provide you with the necessary instructions.

Please do not ship any product back until you have received return instructions from Store Noble.

7. REFUNDS

When a return is approved and meets the conditions of this policy, the refund will be processed according to the original payment method, subject to the processing times and procedures of the relevant financial institution.

For credit card purchases, the refund may appear on one or more billing statements, depending on the card issuer's procedures.

For other payment methods, processing times may vary depending on the payment provider.

8. SHIPPING COSTS

For returns made under the applicable legal right of cancellation, defective products, or products incorrectly shipped due to an error by Store Noble, return shipping costs will be handled in accordance with applicable laws.

For exchanges requested due to personal preference, size, or style, when there is no defect or shipping error, shipping costs may be the responsibility of the customer, according to the conditions provided by Store Noble during the customer service process.

9. PRODUCT INSPECTION

All returned products may be inspected to verify whether they meet the conditions established in this policy.

The inspection will take place after the product has been received by Store Noble.

If signs of use, customer-caused damage, or other conditions that prevent the return from being accepted are identified, we will contact you and provide information regarding the next steps.

10. CUSTOMER SERVICE

If you have any questions about this Return & Exchange Policy or need to initiate a return or exchange request, please contact us through the official customer service channels available on our website.

At Store Noble, we are committed to handling every request with transparency, respect, and attention, while working to provide our customers with a secure and satisfying shopping experience.

Store Noble
Elegance, quality, and confidence in every choice.

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